FAQ

Yes, visiting family members are welcome to join you during your stay at Pontypinna Hideaways, though we kindly ask that you inform us in advance. Additional guests must adhere to our site policies to ensure a peaceful environment for all.

To maintain the tranquil atmosphere of Pontypinna Hideaways, we do have restrictions on the number of visitors allowed at any one time. Please contact us to discuss your specific needs, and we will do our best to accommodate you.

If you need assistance during your stay, our team is available to help. We provide an emergency contact number upon check-in, which is available after check-in on Fridays and Mondays. For non-urgent matters, please reach out during regular hours, and our on-site staff will ensure you have a comfortable and enjoyable experience.

Pontypinna Hideaways is committed to sustainability and minimising our environmental impact. Our eco-friendly cabins are designed with energy efficiency in mind, and we use sustainable materials wherever possible. We also encourage guests to recycle and reduce waste during their stay.

Yes, recycling facilities are available on-site at Pontypinna Hideaways. We provide clearly marked bins for recyclables and encourage all guests to use them to help us maintain a sustainable and eco-friendly environment.

At Pontypinna Hideaways, we are committed to minimizing our environmental impact through several sustainable initiatives. We utilise renewable energy, including air source heating, to reduce our reliance on fossil fuels. We also promote recycling and offer eco-friendly amenities throughout our properties. Sustainability is central to our operations, and we continuously look for ways to further reduce our carbon footprint.

Pontypinna Hideaways is the perfect setting for a romantic escape. Couples can enjoy peaceful nature walks, relax in a private hot tub, or explore nearby attractions like Hay-on-Wye. We also recommend stargazing on clear nights and cosy evenings by the outdoor fireplace.

Yes, there are several romantic dining options near Pontypinna Hideaways. From intimate country pubs to fine dining restaurants, you’ll find a variety of settings to suit your mood. We’re happy to recommend a few favourites based on your preferences.

We can arrange for a couple’s massage or spa services to be provided in your cabin or at a nearby spa. This is a wonderful way to unwind and enjoy some quality time together. Please contact us in advance to book these services.

Yes, we can arrange for a romantic setup in your cabin, including items like candles, flowers, and champagne. Let us know your preferences, and we’ll help create the perfect atmosphere for your stay.

There are numerous scenic spots around Pontypinna Hideaways that are ideal for a romantic walk or picnic. We recommend the banks of the River Wye, local orchards, and hilltops with stunning views of the Golden Valley.

Yes, we welcome pets in select cabins at Pontypinna Hideaways, making it easy to bring your furry friend along on your countryside retreat. Please check availability and pet policies when booking.

There is a small additional charge for bringing pets to Pontypinna Hideaways. This helps us maintain our high standards of cleanliness and comfort for all guests. Details of the fee will be provided at the time of booking.

We provide pet-friendly amenities such as water bowls, feeding mats, and dedicated walking areas. Our spacious grounds are perfect for pets to explore, and we ask that they are kept on a lead when in public areas.

The area surrounding Pontypinna Hideaways is rich with dog-friendly parks and trails. The nearby Brecon Beacons National Park is particularly popular for dog walking, offering miles of scenic paths and open spaces.

For the safety and comfort of all guests, we recommend that pets are not left alone in the cabins. However, we understand that sometimes this may be necessary, and in such cases, please ensure your pet is comfortable and secure.

We ask that all pets are well-behaved, kept on a lead in public areas, and not left unattended in the cabins for extended periods. Please ensure your pet is comfortable with other animals and guests during your stay.

Yes, our cabins at Pontypinna Hideaways are family-friendly, offering spacious accommodation and a range of amenities to ensure a comfortable stay for all ages. From fully equipped kitchens to outdoor spaces for play, we’ve thought of everything to make your family holiday special.

Children can enjoy a variety of activities on-site at Pontypinna Hideaways, including nature walks, wildlife spotting, and outdoor play areas. Our location in the countryside provides plenty of space for kids to explore and have fun.

There are many family-friendly attractions near Pontypinna Hideaways, including adventure parks, historical sites, and interactive museums. Popular options include the Small Breeds Farm Park and Owl Centre and the Hereford Waterworks Museum, both of which are great for a day out with the kids.

We can provide cribs and high chairs upon request to make your stay more comfortable with younger children. Please let us know your needs when booking, and we will have everything ready for your arrival.

Our cabins are designed with families in mind and include features to ensure safety for young children, such as secure outdoor areas and childproofing options. Please let us know if you have specific requirements, and we will do our best to accommodate them.

There are several family-friendly restaurants and pubs nearby that offer children’s menus and a welcoming atmosphere. We can recommend a few local favourites where you can enjoy a meal out with the whole family.

Fishing is available directly on the property, but the nearby River Dore offers excellent fishing opportunities. The river is known for its salmon, trout, and coarse fish, making it a popular spot for anglers.

No, you do not need a fishing licence to fish in The Meadow, the field opposite Pontypinna Hideaways, as we own the fishing rights in this area. However, if you plan to fish elsewhere, a licence will be required and can be obtained online or from local vendors.

We do not provide fishing equipment on-site at Pontypinna Hideaways, but there are local shops where you can rent or purchase fishing gear. We’re happy to provide recommendations for nearby rental services.

Yes, there are several bait shops in the area where you can purchase supplies for your fishing trip. These shops offer a range of bait and tackle to suit different fishing needs.

Some of the best fishing spots near Pontypinna Hideaways include stretches of the River Dore known for their abundant fish populations. We can provide maps and tips on where to cast your line for the best chances of success.

We can recommend local guides and charters who offer fishing tours on the River Wye. Whether you’re a novice or an experienced angler, these tours can enhance your fishing experience and help you discover the best spots in the area.

Yes, Pontypinna Hideaways is a great location for hosting hen or stag parties, offering a unique and peaceful setting away from the hustle and bustle. Our cabins provide plenty of space for group activities, and the surrounding area offers various adventures to make your event memorable.

There are plenty of group activities available for hen or stag parties, including outdoor adventures like hiking, cycling, and canoeing. We can also recommend local providers for more organised activities, such as clay pigeon shooting or archery.

While Pontypinna Hideaways is located in a peaceful rural area, there are local pubs and bars nearby where you can enjoy a night out. For those looking for a livelier scene, Hereford and Hay-on-Wye offer more nightlife options within a short drive.

We can assist with arranging transportation for group events, whether you need a minibus for a night out or transfers to and from activities. Please let us know your requirements, and we’ll help organise everything.

You are welcome to host a small party or event in your cabin, but we ask that you keep noise levels respectful to maintain the tranquillity of the site. If you’re planning a larger gathering, please contact us in advance to discuss arrangements.

There are several adventure activities near Pontypinna Hideaways that are perfect for groups, including canoeing on the River Wye, hiking in the Brecon Beacons, and team-building challenges. We can help tailor your itinerary to make the most of your stay.

We are happy to arrange romantic setups in your cabin to help you celebrate your honeymoon or anniversary. Options include flowers, champagne, and personalised touches to create a memorable experience.

Couples celebrating a honeymoon or anniversary can enjoy a range of activities at Pontypinna Hideaways, from private hot tub sessions to romantic walks through the countryside. We also recommend exploring nearby attractions like the Black and White Village Trail or indulging in a local wine tasting.

While we do not offer in-house chef services, we can recommend local chefs who specialise in private dining experiences. This is a wonderful way to enjoy a bespoke meal in the comfort of your cabin.

There are many romantic spots near Pontypinna Hideaways, including scenic viewpoints, hidden picnic areas, and charming villages. We can recommend the best locations for a romantic outing based on your preferences.

Yes, we can arrange for spa services and massages to be provided in your cabin or at a nearby spa. This is a great way to relax and enjoy some quality time together during your stay.

We offer a range of special touches to make your honeymoon or anniversary stay unforgettable, from personalised welcome gifts to curated activity guides. Let us know your preferences, and we’ll help create a bespoke experience tailored to your needs.